Privacy policy

Last Updated: May 14, 2026

1. Introduction

Your privacy is of the utmost importance to us. This Privacy Policy outlines how Quitelit Digital Media (OPC) Private Limited ("we," "us," or "our") collects, uses, and protects your personal information when you visit and use our website, bestindian.co.in (the "Website"), and the services offered under our brand, BestIndian™.

This Website is owned and operated by Quitelit Digital Media (OPC) Private Limited, a company incorporated under the laws of India, with its registered address at 69 A, Mayur Vihar, Sahastradhara Road, Dehradun 248001, Uttarakhand, India.

By using our Website, you agree to the collection and use of information in accordance with this policy.

2. Our Approach to Privacy & Ethical Growth

At BestIndian™, we believe trust should be earned through product quality, transparency, and meaningful customer relationships.

Our growth strategy prioritizes organic discovery, educational content, and customer recommendations over intrusive advertising practices. We currently do not rely on third-party behavioral advertising networks as a core component of our business model.

We are committed to handling your personal information responsibly and limiting data collection to what is reasonably necessary for operating, improving, and securing our services.

3. Information We Collect

We collect information to provide and improve our service to you. The types of information we may collect include:

  • Personally Identifiable Information (PII): Information you knowingly provide to us, such as your first and last name, email address, shipping address, billing address, and mobile phone number when you register an account, place an order, or contact us.
  • Usage Data: Information that is automatically sent by your devices, such as your IP address, browser type, operating system, the pages you visit on our Website, and the time and date of your visit.
  • Cookies: We use cookies and similar technologies to help operate our Website, improve functionality, understand aggregate user behavior, and enhance your browsing experience. These technologies may include essential operational cookies and limited analytics cookies. You may control or disable cookies through your browser settings, though certain features of the Website may not function properly as a result.

This information is collected solely to provide and improve our services to you, process your orders, and for core business functions. It is not collected for the purpose of third-party targeted advertising.

4. How We Use Your Information

We use the information we collect for various legitimate business purposes, including to:

  • Process and fulfill your orders, including managing payments and shipping.
  • Communicate with you about your orders and respond to your inquiries.
  • Provide you with brand updates, offers, and promotions, with your express consent (e.g., via our newsletter).
  • Improve and personalize your experience on our Website.
  • Conduct internal research and analysis to better understand our customers.

5. Sharing Your Information

We fundamentally believe in protecting your privacy. We do not sell, rent, or share your personal information with third parties for the purpose of their targeted advertising.

We may share your information with trusted third-party service providers only to the extent necessary to provide our core services, such as:

  • Payment Gateways to securely process your payments.
  • Logistics & Courier Companies to deliver your orders.
  • Email Platforms to manage our direct newsletter communications with you, should you opt-in.

We may also disclose your information if required by law or in response to valid requests by public authorities.

6. Data Security & Retention

We are committed to protecting your information. We use industry-standard security measures, such as Secure Sockets Layer (SSL), to protect your data. However, while no internet-based transmission or storage system can be guaranteed to be absolutely secure, we take all reasonable steps to prevent loss, theft, and unauthorized access.

We keep your personal information only for as long as is necessary for the purposes set out in this policy, or as required for our compliance with a legal, accounting, or reporting obligation.

7. Your Rights & Choices

You have the right to access, modify, or delete your personal information, subject to applicable legal and operational retention requirements. You also have the right to opt-out of receiving marketing communications from us at any time. You can exercise these rights by contacting our Care Team at care@bestindian.co.in.

8. Third-Party Services (Google Analytics)

We use Google Analytics to help us understand anonymous, aggregate website traffic and user behavior to improve our website experience. We do not use Google Analytics advertising features, such as remarketing or ads personalization. The information collected through Google Analytics is used in aggregated form to help us understand website performance and improve user experience. We do not use Google Analytics advertising or remarketing features. You can learn more about how Google uses this data by visiting their policy page. You can also opt-out of Google Analytics by installing their opt-out browser add-on.

9. Children's Privacy

Our Website and products are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Governing Law

This Policy is governed by the laws of India. Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts in Dehradun, Uttarakhand.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

  • Name: Mr. Ram Rishi Pal Singh
  • Address: 69 A, Mayur Vihar, Sahastradhara Road, Dehradun 248001, Uttarakhand, India
  • Email: legal@bestindian.co.in

12. Changes to This Policy

We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes.

For any questions or concerns regarding your privacy, you may contact us using the aforementioned details. The Grievance Officer is identified above pursuant to the provisions of applicable laws including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019, and the rules enacted under those laws.