Welcome to the BestIndian™ Help Center. We've compiled answers to our most frequently asked questions below to provide you with immediate assistance. Our goal is to ensure your experience is as seamless and transparent as our formulas.
If you can't find the answer you're looking for, please don't hesitate to reach out to our Customer Care team.
Our difference lies in our three-dimensional commitment: Absolute Purity (100% natural, transparent formulas), Certified Standards (world-class GMP, ISO & COSMOS Organic certifications for our manufacturing facility), and Verifiable Impact (a non-negotiable pledge of 25% of all revenue to social causes). This combination of purity, standards, and purpose is unique to BestIndian™.
We pledge 25% of our annual revenue—not profit, but total revenue—to three key initiatives in India: empowering youth with new opportunities, rescuing and rehabilitating helpless animals, and creating urban forests like our flagship Atal Vatika project in Dehradun.
No. We have a foundational commitment to never use paid or targeted advertising. We believe in growing organically through the quality of our products and the power of our mission. By diverting our entire marketing budget, we are able to pledge 25% of all revenue to our social and environmental causes. We believe earning your trust is more important than buying your attention.
Yes. We are a 100% vegetarian and cruelty-free brand. No animal testing is ever conducted on our products or their ingredients. Our formulas are vegan where applicable, with the exception of ethically sourced ingredients like Goat Milk in our soaps.
All our luxuries are proudly Made in India. Our skincare and hair care are crafted in our certified, carbon-neutral facility in the Himalayas, while our traditional Perfume Elixirs are made in Kannauj, India’s ancient perfume capital.
Yes, unequivocally. A core principle of BestIndian™ is purity. All our products are 100% free from sulfates, parabens, silicones, mineral oil, phthalates, and preservatives, ensuring a gentle yet effective experience.
Because our products are 100% natural and preservative-free, they are meant to be enjoyed fresh. We recommend using our products within 24 months of opening for optimal potency and efficacy. Please refer to the packaging for the specific "best before" date.
To preserve their potency and freshness, we recommend storing your products in a cool, dry place away from direct sunlight and heat. This is especially important for our natural oils and preservative-free formulas.
For maximum efficacy, the correct order is to apply products from the thinnest to the thickest consistency: Cleanse, Tone, Treat (Serums & Eye Creams), and finally Moisturize & Protect (Moisturizer, Sunscreen for day, or Night Cream/Face Oil for night).
Our formulas are crafted with natural, gentle ingredients and are free from common irritants, making them suitable for most skin types. However, as with any product, we always recommend performing a patch test on a small area of skin 24 hours before applying to your full face if you have highly sensitive skin.
No. Our Ultimate Hair Oil is a lightweight formula designed as a pre-shampoo treatment. When massaged into the scalp and hair and then washed out properly with our sulfate-free shampoo, it rinses clean, leaving your hair nourished and light, never greasy.
A Perfume Elixir (Attar) is a concentrated, 100% natural oil-based fragrance that is applied directly to the skin. It wears close to the body and is very long-lasting. A Perfume Spray (Eau de Parfum) is a lighter formulation that is sprayed, creating a radiant cloud of scent with a wider projection.
Alcohol in perfumes can be drying and irritating, especially for sensitive skin. Alcohol-free formulas, like all BestIndian™ fragrances, are gentler on the skin and allow the pure aroma of the natural perfume oils to shine through without a harsh chemical opening.
Once your order has been shipped, you will receive an email and/or an SMS notification with your tracking number and a link to the courier's website where you can track the status of your delivery.
We offer shipping across India. Orders are typically processed within 1-2 business days and delivered within 5-7 business days, depending on your location. For complete details, please read our full Shipping Policy.
Your satisfaction is our highest priority. We accept returns and exchanges for unopened and unused products within 30 days of delivery. We also offer free return shipping for all domestic orders. To initiate a return, please read our complete Refund Policy.
Writing this review after using the bars for about a week. Very effective, The effect can be felt from the day one. Promises delivered.
And these come in a beautiful wooden box packaging which is thoughtful and fantastic.
Absolutely delightful purchase..
